How can I contact your service team?
we highly value your feedback and concerns. You can email us or contact our customer service team through the chat feature on our website.
Our goal is to respond to all inquiries within 48 hours, though our support is limited on weekends. Please note that during peak times, such as product launches or promotions, our response times may vary.
| Ordering |
How do I register?
You need to create an account before placing an order.
You can create an account using a valid email address. If you forget your password or want to change your information, please create a new account.
Do you offer international shipping?
Currently, we only ship products to the United States (unfortunately, excluding Guam and Puerto Rico) and Canada. We are working hard to expand our shipping destinations to other countries as soon as possible. In the meantime, we appreciate your patience.
What payment methods do you currently accept? How are payments processed?
We currently accept the following credit cards:
- American Express
- MasterCard
- Visa
Your card will be charged through Paymentwall, which provides online payment services, at the final checkout.
What currency do you charge in?
You will be charged in US dollars, but the invoice will confirm the amount in your local currency. When paying by credit card, your name and billing address must match the address on file with your card issuer.
How can I check my order status?
Order confirmation information will be sent to your email address immediately. If you have not received our confirmation, please contact us or check your account on the official website. If you don’t know your order number, please confirm the email address and full name provided when placing the order, so we can verify it for you.
Our emails may sometimes be mistakenly marked as spam by your email filter. Please check your spam folder and mark us as “not spam” to ensure you receive our emails.
Can I cancel or change my order?
Unfortunately, once an order is placed, we cannot make any edits or substitutions. Once payment is made, our fulfillment center processes orders in real-time. Once our fulfillment team has processed the order, we can no longer cancel or change the shipment. If you do not want the product, you can return it. Please refer to our return policy and contact us at us.
| Delivery |
I received an incorrect or defective item. What should I do?
We strive to ensure orders are packaged correctly, but occasionally mistakes can happen during picking or issues can arise during delivery. Any incorrect or defective orders should be reported to us upon receipt. We may request additional photos of the damaged items, so please do not discard them before contacting our team.
I haven’t received my package. What should I do?
Have you checked your tracking information? Please be sure to check around your area and with your neighbors. If you are unable to locate your package, please contact us so we can investigate the lost package with the courier.
Why is my package tracking information not updating?
Once an order leaves our fulfillment center, please note that some shipping carriers may take a few business days to update further tracking details on their website. If you have any other questions, please contact us at us.
How long will it take for my order to arrive?
We use different couriers depending on the destination, so shipping times may vary. Please note that the following shipping times are estimates and not guaranteed. We strive to meet all delivery estimates, but sometimes delays may occur due to parcel delays, logistics, inclement weather, or other circumstances beyond our control. If you do not receive your order within the expected time, please contact us, and we will investigate the matter for you.
| Returns |
What is your return policy?
If you wish to return an item for any reason, we will be happy to accept it. Please return the item in its original packaging, unopened, and unused within 30 days of the delivery date. We will refund your original payment method. Please note that original shipping fees are non-refundable, and some sale items may not be refunded without prior notice. All returns are subject to a restocking fee (10% of the purchase amount), which will be deducted from the refund amount.
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